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Comments and Complaints


Your Views Matter

We want to hear your comments, complaints and compliments so that we can learn from your feedback and shape policing from your experiences.

Constructive feedback, good or bad, will help us improve both our own and the Force's performance. We want to build on things that have worked well and address concerns that need to be improved.


 
 Complaints

Please note that we cannot investigate complaints around operational policing matters. Any operational complaints should be sent to the Leicestershire Police directly.

Complaints about the Police and Crime Commissioner

The Police and Crime Panel has responsibility for recording all complaints against the Police and Crime Commissioner (and any Deputy Police and Crime Commissioner, if appointed). At its meeting on 23 November 2012, the Panel delegated responsibility for the initial handling of such complaints to the Monitoring Officer of the Host Authority (Leicestershire County Council). If you wish to make a complaint about the Commissioner please contact:

By email: andrew.james@leics.gov.uk

By post:   Mr Andrew James
                  Monitoring Officer
                  Leicestershire County Council
                  Chief Executive’s Department
                  County Hall
                  Glenfield
                  Leicester     LE3 8RA

http://www.leics.gov.uk/policeandcrimepanel.htm

If the complaint is of a serious nature, it will be referred to the Independent Police Complaints Commission. Other complaints will be looked at by the Panel, who may engage with the complainant and the person complained about in an informal resolution process.


Complaints about the Chief Executive/Monitoring Officer 

If you wish to complain about the Chief Executive and Monitoring Officer, please contact the Police and Crime Commissioner as follows:

By email: police.commissioner@leics.pcc.pnn.gov.uk

By post:   Police and Crime Commissioner for Leicestershire
                  Office of the Police and Crime Commissioner for Leicestershire
                  Police Headquarters
                  St Johns
                  Enderby
                  Leicester       LE19 2BX

 

Complaints about members of staff within the Office of the Police and Crime Commissioner

If you wish to complain about a member of staff working within the Office of the Police and Crime Commissioner, please contact the Chief Executive as follows:

By email:  police.commissioner@leics.pcc.pnn.gov.uk

By post:    Chief Executive
                   Office of the Police and Crime Commissioner for Leicestershire
                   Police Headquarters
                   St Johns
                   Enderby
                   Leicester        LE19 2BX


Complaints about the Chief Constable of Leicestershire Police

If you wish to complain about the Chief Constable, please contact the Police and Crime Commissioner

By emailpolice.commissioner@leics.pcc.pnn.gov.uk

By post:    The Police and Crime Commissioner for Leicestershire
                   Office of the Police and Crime Commissioner for Leicestershire
                   Police Headquarters
                   St Johns
                   Enderby
                   Leicester       LE19 2BX

 

 

 

 
  Comments

All of your comments and compliments are much appreciated. You can contact us in a number of different ways as follows:

Phone:

Email:

Post:

 

 

 

 

 Online Form:

0116 229 8980

police.commissioner@leics.pcc.pnn.gov.uk

Office of the Police and Crime Commissioner for Leicestershire
Leicestershire Police
Force Headquarters
St Johns
Enderby
Leicester    LE19 2BX

Complete the form below to let us know your thoughts. You will receive an automatic email response when this form has been received.

 

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