Accessibility
Accessibility statement for www.leics.pcc.police.uk
This accessibility statement applies to www.leics.pcc.police.uk
This website is run by the Single Online Home (SOH) platform and uses national templates. All content is maintained locally by Leicestershire OPCC.
We want everyone to be able to use this website. You might have a better experience if you change the settings on your computer to suit your needs. The site has been built so that you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard or using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use.
How accessible this website is
We know some parts of this website aren’t fully accessible.
On search results pages the purpose of some of the links may not be clear to screen reader users.
Most older PDF documents aren’t fully accessible to screen readers. However, users can request accessible versions. The optional downloadable PDFs created after users complete any of our forms also aren't yet fully accessible for screen readers. We will not review the accessibility of PDFs and documents sent to us from other partners or agencies as it will be the responsibility of those organisations to ensure the documents meet the accessibility regulations."
We have tried to make any Microsoft Word forms we use as accessible as possible, but there are often issues with how some assistive technologies interact with them. If you experience difficulties, please contact us using our
Some content on our website is not available unless JavaScript is enabled, for example forms.
On pages with breadcrumb navigation the Skip to Main Content link takes you to this navigation, rather than the start of the main content which follows immediately after the breadcrumbs.
Some forms on the site include repeated headings with the same text content, which may cause confusion for people navigating using assistive technologies.
There are some issues that may make top navigation content difficult to operate on desktop displays with zoom levels of 200% or more. This is especially an issue if you haven’t accepted or rejected cookies and the Cookies banner is still displaying at the top of the page.
Reporting accessibility problems with this website
If you can't access something you need on this site, please tell us about it and we will get you what you need in another way.
To help us understand the problem as quickly as we can, please tell us:
- the web address or title of the page where you found the problem
- what the problem is
- what computer and software you use
Online using our contact us form.
By email: [email protected]
Please note: this mailbox is only for accessibility enquiries. If you want to report crimes or other incidents, use Leicestershire Police’s online crime reporting services. If a crime is happening now or someone is in immediate danger, call 999.
If you have a hearing or speech impairment, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.
Feedback and contact information
If you'd like to contact us about something else, and you need a response, please use our .
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The Office of the Police and Crime Commissioner for Leicestershire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Find out more about the technical accessibility standards we follow.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
- The purpose of the page number links in the pagination on Search Results pages may not be clear from reading the link text alone or by reading the link text with programmatically associated link context. This doesn’t meet criterion 2.4.4 Link purpose (in context) (Level A). We aim to fix this by the end of September 2026.
- On pages with breadcrumb navigation the Skip to Main Content link takes you to this navigation rather than the start of the main content. This doesn't meet success criterion 2.4.1 Bypass Blocks (Level A). We do not plan to fix this.
- Some forms on the site include repeated headings with the same text content. This doesn't meet success criterion 2.4.6 Headings and Labels (Level AA). We do not plan to fix this.
- At 200% zoom and more, there are several issues with some content in the Search and main navigation becoming no longer visible. This doesn't meet success criteria 1.4.4 Resize Text, 1.4.10 Reflow, and 2.4.11 Focus Not Obscured (Minimum) (all Level AA). Some accordion content uses ARIA attributes with incorrect values. This doesn’t meet success criterion 4.1.2 Name, Role, Value. We aim to fix these issues by September 2026.
PDFs and other documents
PDFs may not be suitable for users of assistive technology. We are in the process of replacing or fixing any PDF and Word documents which are essential to our services, however users can request accessible versions.
With a few exceptions, all new PDFs or Word documents we publish will meet accessibility standards. All new documents that aren’t accessible will be clearly identified, and we will provide an accessible version wherever possible.
After users complete some of our forms they are given the option to download a copy of their data in PDF format. We know that these PDFs are not currently fully accessible to screen readers. Building accessible PDFs is part of our future development plans and is being reviewed.
Content that’s not within scope of the accessibility regulations
Many of our older PDFs and Word documents are not fully accessible, for example, they may not be easy to read using a screen reader.
We aim to have replaced or fixed any PDF and Word documents which are essential to our services, like forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix every older non-essential document like old campaign PDFs.
What we're doing to improve accessibility
We regularly test how accessible this website is using:
- automated testing – the quickest way to catch 20% to 50% of potential issues
- manual testing – using assistive technology tools to test the website with a social focus on areas with known problems
- user testing – asking users with accessibility needs to test the website, and learning from their feedback
We also continually monitor and test the accessibility of our site using the Siteimprove.ai platform and have made fixing and improving the accessibility of the site part of our daily work.
Preparation of this accessibility statement
This statement was originally prepared on 20 September 2019. It was last reviewed by the OPCC on 7 May 2026.
A full external audit was carried out on websites on the SOH platform in May 2019, and more limited Government Digital Service audits were run in October 2022 and May 2026.
We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.